Features Explained: The Auto Attendant
Your Auto Attendant (AA) or Interactive Voice Response (IVR) is the first greeting a customer receives when calling your company. This is the famed “press 1, press 2, etc.” menu you may hear often in your day-to-day life. This system is the main method of sending callers directly to the person that can assist them with their enquiry.
As a telecoms company, we are seeing an increase in requests for the auto attendant feature from new and existing customers. We would like to think that this is due to our educational approach, ensuring understanding on how to use features. We also concentrate on how each business genuinely benefits from the possible features we can provide in our business communication solutions. So, what are the benefits of this feature?
Business Image
We have heard smaller businesses say, “we are too small to have anything like that, and don’t really need it”. For this, we advise still using this feature as business is all about image. Auto attendant’s help you display your business in a more professional manner, which can help you be taken more seriously by potential customers attempting to contact you.
Business Efficiency
The last few installations we completed quickly proved the efficiency increase for the business using this feature. Allowing staff to concentrate on their important tasks and avoid wasting time redirecting calls. Staff members know that if their phone rings, it is a call they can most likely assist with the query.
Branding
The biggest difference with our auto attendant solution compared with others, and perhaps why we are seeing more and more use of this, is the way we customise the caller display behind each of the options. As an added bonus, we also provide a totally free of charge generated voice for this feature.
Call Visibility
It’s all well and good to have “press 1 for sales, 2 for accounts” on your system, but if all of the options go through to the same phone, then what’s the real benefit to the business?
Our system can change the caller display, so that on any calls that go via our K5 solution. You will actually see the option they have pressed, followed by the customers number. An example of this would be something like “Sales enquiry / 07123456789”. Here is where our customers benefit most, whether you have 1 extension or 100! Knowing what service customers may be calling for gives you advanced warning on how to handle the next call. Perhaps you can even divide up responsibility for certain phone options, further freeing up time for the important calls. This solution ensures that your customer always gets the most relevant response.
Telecoms can be a minefield of features and benefits; we are always available to make everything nice and easy to understand. You can easily contact us to explain any part of what our solutions can do for you, and even experience our auto assistant for yourself! We are always here to help. Want to hear what other companies think of our services and features? Check out our google reviews and see for yourself!