Phone System Extras
Your business is unique. At K5, we provide a service to match. With our range of perks and Phone System extras, we can truly tailor our service to the way your business works.
We take care to understand your needs, and have the skills and knowledge to make sure we’re meeting them. These are just some of the additional services we offer.
Phone System Extras
Your business is unique. At K5, we provide a service to match. With our range of perks and Phone System extras, we can truly tailor our service to the way your business works.
We take care to understand your needs, and have the skills and knowledge to make sure we’re meeting them. These are just some of the additional services we offer.
What extras can K5 offer?
We have a wide range of features and extras to fully personalise your package to match your Business. These are all optional and if you need more help or information, our experts will gladly advise!
Welcome Assistant
Your customer database and your phone system are both critical to your service – so why not link them? We can integrate our cloud phone system with major CRMs, taking your customer service and efficiency to the next level!
CRM-phone system integration brings these critical functions together. You can access your CRM from anywhere via the phone system, while all your call data automatically syncs with your CRM!
What are the benefits?
1. User experience: Click to dial from your contacts, making outbound calls that bit easier.
2. Efficiency: Speed up your work with everything in one place and automatic synching.
3. Better service: All CRM notes pop up on calls, so you can resolve queries faster.
Welcome Assistant
Your customer database and your phone system are both critical to your service – so why not link them? We can integrate our cloud phone system with major CRMs, taking your customer service and efficiency to the next level!
CRM-phone system integration brings these critical functions together. You can access your CRM from anywhere via the phone system, while all your call data automatically syncs with your CRM!
Call Recording
Training, monitoring, performance, compliance, complaint resolution … There are so many reasons to record calls! We make it easy to record and store all your business calls on the cloud.
Our solution automatically records all calls to all business numbers – and admins can access recordings remotely on any device.
Call Recording
Training, monitoring, performance, compliance, complaint resolution … There are so many reasons to record calls! We make it easy to record and store all your business calls on the cloud.
Our solution automatically records all calls to all business numbers – and admins can access recordings remotely on any device.
What are the benefits of Call Recording?
1. Quality assurance: Call recording is a must for training, monitoring and complaint resolution.
2. Customer satisfaction: Better quality leads to improved service and happier customers.
3. User-friendliness: Calls are easily searchable by a number of fields in an online portal.
CRM Phone System Integration
Your customer database and your phone system are both critical to your service – so why not link them? We can integrate our cloud phone system with major CRMs, taking your customer service and efficiency to the next level!
CRM-phone system integration brings these critical functions together. You can access your CRM from anywhere via the phone system, while all your call data automatically syncs with your CRM!
What are the benefits?
1. User experience: Click to dial from your contacts, making outbound calls that bit easier.
2. Efficiency: Speed up your work with everything in one place and automatic synching.
3. Better service: All CRM notes pop up on calls, so you can resolve queries faster.
CRM Phone System Integration
Your customer database and your phone system are both critical to your service – so why not link them? We can integrate our cloud phone system with major CRMs, taking your customer service and efficiency to the next level!
CRM-phone system integration brings these critical functions together. You can access your CRM from anywhere via the phone system, while all your call data automatically syncs with your CRM!
What are the benefits?
1. User experience: Click to dial from your contacts, making outbound calls that bit easier.
2. Efficiency: Speed up your work with everything in one place and automatic synching.
3. Better service: All CRM notes pop up on calls, so you can resolve queries faster.
Call Management
We offer some great tools that are great tools for managers to assess where to make business improvements and monitor efficiency. All synced perfectly with your phone system!
Call Reporting
We offer cloud-based call reporting, to help you gain a deep understanding of how you’re performing.
Call Monitoring & Statistics
Get custom reports into all call-related KPIs, to gain the insights you need to maximise productivity.
Real-time Dashboard
Display live wallboards with the data you need to manage waiting times and meet SLAs.
Call Management
We offer some great tools that are great tools for managers to assess where to make business improvements and monitor efficiency. All synced perfectly with your phone system!
Call Reporting
We offer cloud-based call reporting, to help you gain a deep understanding of how you’re performing.
Real-time Dashboard
Display live wallboards with the data you need to manage waiting times and meet SLAs.
Want To Find Out More?
The best way to learn how we can help your business and create a bespoke package just for you is to contact us directly.
Our team would be more than happy to walk you through all we have to offer and how we can improve your systems.
Fill out this quick form and one of our New Business Executives will give you a quick call shortly to find out how we can help you.
Want To Find Out More?
The best way to learn how we can help your business and create a bespoke package just for you is to contact us directly.
Our team would be more than happy to walk you through all we have to offer and how we can improve your systems.
Fill out this quick form and one of our New Business Executives will give you a quick call shortly to find out how we can help you.