insights

Business insights and articles written by our team of world-class professionals

Top 10 Advantages of Using Advertising in your Hold Music

September 4, 2024

In today’s competitive business environment, every interaction with a customer is an opportunity to reinforce your brand and enhance customer experience. One often-overlooked touchpoint is

Features Explained: The Auto Attendant

August 13, 2024

Your Auto Attendant (AA) or Interactive Voice Response (IVR) is the first greeting a customer receives when calling your company. This is the famed “press 1, press 2, etc.” menu you may hear often in your day-to-day life.

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Top 10 Advantages of Using Advertising in your Hold Music

Features Explained: The Auto Attendant

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